Routine tasks | Nonroutine tasks | |
---|---|---|
Analytic and interactive tasks | ||
Examples | • Record-keeping | • Forming/testing hypotheses |
• Calculation | • Medical diagnosis | |
• Repetitive customer service (e.g., bank teller) | • Legal writing | |
• Persuading/selling | ||
• Managing others | ||
Computer impact | Substantial substitution | Strong complementarities |
Manual tasks | ||
Examples | • Picking or sorting | • Janitorial services |
• Repetitive assembly | • Truck driving | |
Computer impact | Substantial substitution | Limited opportunities for substitution or complementarity |