Table 1 Use of ICTs or management tools in 2003 and 2006
% of firms | 2003 | 2006 | 2006 base metric |
|---|---|---|---|
ICTs | |||
Software or firmware for HRM | 63.4 | 65.3 | 0.064 |
Website | 61.2 | 73.3 | 0.065 |
Local area network | 61.3 | 66.7 | 0.071 |
Intranet | 47.9 | 57.8 | 0.084 |
Software or firmware for R&D | 47.4 | 49.8 | 0.041 |
Tools for data analysis | 39.5 | 47.1 | 0.065 |
Electronic data interchange system | 36.2 | 45.8 | 0.06 |
Databases for HRM | 34.5 | 38.5 | 0.082 |
Enterprise resource planning | 26.6 | 29.6 | 0.059 |
Databases for R&D | 26.1 | 28.8 | 0.075 |
Extranet | 25.0 | 30.2 | 0.081 |
Tools for interfacing databases | 21.1 | 28.6 | 0.087 |
Tools for automated data archiving or research | 21.4 | 27.4 | 0.067 |
Collaborative tools (groupware) | 15.1 | 21.0 | 0.099 |
Tools for process modelling (workflow) | 8.8 | 12.7 | 0.111 |
Management tools | |||
Contractual commitment to provide a product or service or customer service within a limited time | 66.1 | 68.5 | 0.087 |
Long-term relationships with suppliers | 51.7 | 54.7 | 0.076 |
Requirement for suppliers to meet tight deadlines | 51.5 | 53.5 | 0.090 |
Quality certifications | 36.3 | 41.4 | 0.092 |
Satisfaction surveys for customers | 32.9 | 38.7 | 0.079 |
Teams or autonomous work groups | 30.7 | 33.8 | 0.089 |
Tools for tracing goods or services | 28.3 | 32.9 | 0.093 |
Tools for labelling goods or services | 28.3 | 30.8 | 0.075 |
Call or contact centres | 25.5 | 28.0 | 0.080 |
Just in time production | 22.9 | 24.3 | 0.071 |
Methods of problem solving (FMEA) | 17.3 | 20.9 | 0.114 |
Customer relationship management (CRM) | 9.7 | 14.3 | 0.072 |
Environmental or ethical certification | 9.7 | 12.9 | 0.107 |