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Table 6 Interpersonal and physical job demands

From: What do people do at work?Was machen Menschen bei der Arbeit?

 

All

Upper WC

Low WC

Upper BC

Low BC

Service

Interpersonal (α = 0.72)

Give information

92

98

94

86

85

81

Counsel people

37

50

28

28

26

38

Deal w/tense situations

60

65

60

51

49

65

Teach or train people

75

86

69

75

67

67

Interview people

18

30

16

7

6

9

Presentations >15 min

32

57

20

17

11

17

Public contacta

3.04

3.69

3.45

1. 94

1.60

2.79

Importance levelb

7.40

8.79

8.31

5.01

4.21

6.88

Physical (α = 0.79)

Stand ≥2 h

67

52

58

90

80

90

Lift/pull ≥50 lbs

36

19

27

73

60

48

Good coordination

57

43

42

89

78

75

Physical demandsc

4.59

3.46

3.67

6.67

5.98

6.23

  1. Note: Figures are percentages responding positively (1 = yes) unless noted
  2. aFrequency of contact with people other than co-workers, such as customers, clients, students, or the public lasting 15 min or more (0 = none, 1 = <1 per week, 2 = 1 per week, 3 = few times per week, 4 = 1 per day, 5 = >1 per day)
  3. bSelf-rated importance of working well with customers, clients, students, or the public on respondent’s job (0–11)
  4. cSelf-rated physical demands of job (0 = not all physically demanding, 10 = extremely physically demanding)