Dealing with people Selling a product or a service Counseling, advising or caring for customers or clients Making speeches or presentations Persuading or influencing others Planning the activities of others Delegating tasks Planning your own activities Organizing your own time Thinking ahead Learning continuously Working with a team of people Listening carefully to colleagues | Instructing, training, teaching people, individually or in group Reading short documents such as short reports, letters or memos Writing long documents such as long reports, handbooks, articles or books Calculations using decimals, percentages or fractions Calculations using advanced mathematical or statistical procedures Spotting problems or faults Working out the cause of problems or faults Thinking of solutions to problems Noticing when there is a mistake Paying close attention to details Knowledge of particular products or services Specialist knowledge or understanding |