Table 1 Classification of skills emerging from factor analysis
Original list of tasks | Competences |
|---|---|
Spotting problems or faults Working out the cause of problems or faults Thinking of solutions to problems Noticing when there is a mistake Paying close attention to details | Problem solving |
Dealing with people Selling a product or a service Counseling, advising or caring for customers or clients Making speeches or presentations | Client communication |
Persuading or influencing others Planning the activities of others Delegating tasks | High-level communication |
Planning your own activities Organizing your own time Thinking ahead Instructing, training, teaching people, individually or in group | Planning skills |
Dealing with people Learning continuously Working with a team of people Listening carefully to colleagues | Horizontal communication |
Calculations using decimals, percentages or fractions Calculations using advanced mathematical or statistical procedures | Numeracy skills (Basic and Advanced) |
Knowledge of particular products or services Specialist knowledge or understanding | Technical knowledge |
Reading short documents such as short reports, letters or memos Writing long documents such as long reports, handbooks, articles or books | Literacy skills (Read and Write) |