Table 1 Structure of an Austrian regional employment office.
From: The impact of lower caseloads in public employment services on the unemployed
Info zone | Service zone | Counselling zone | |
|---|---|---|---|
Target group | Public | New entrants | 6 months |
Anonymous | “Job-ready” | “Hard-to-place” | |
Main services | Information | Claims and benefits | Intensive guidance |
Self-service | Placement | Assistance | |
Mean caseload | – | 1:100 | 1:250 |